Everything you need to know about getting your order, wherever you are, and sending it back if it isn't right.
Where we ship from
- Nigeria: from our Lagos store
- United States: from our US stock
- United Kingdom and Saudi Arabia: from local partner stock
- Everywhere else: internationally from Lagos
Your country is detected automatically, and you can change it at the top of any page. Prices, delivery options and fees update to match.
Processing time
In-stock orders ship within two business days, Monday to Friday. You'll get an email with tracking as soon as your order ships.
Delivery times and costs
- Nigeria: delivery fee and estimated time shown at checkout
- United States: free standard shipping on orders over $50, usually 2 to 5 business days
- United Kingdom and Saudi Arabia: fee and estimated time shown at checkout
- International: fee and estimated time shown at checkout. Import duties or taxes charged by your country are paid by you
Damaged, missing or wrong items
If your order arrives damaged or something is missing or wrong, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a refund at no cost to you.
Returns
You can return unopened products in their original packaging within 30 days of delivery for a full refund of the product price. Email us your order number to start a return, and we'll send the return address for your country.
Return shipping is paid by you, unless the item was damaged or wrong. For hygiene reasons, opened or used products can't be returned unless they arrived damaged or you had a reaction to them. If you have a reaction, stop using the product and email us.
Refunds
Once we receive and check your return, we'll refund your original payment method within 5 business days. Your bank may take a few more days to show it. Original shipping costs are not refunded unless the return is due to our error.
Lost packages
If tracking shows your order delivered but you can't find it, check with neighbors and your building's mail area, then email us within 7 days. We'll work with the carrier to find it.